Reminders and Lead Recapture, Automated by Text
Scalent's SMS automation sends automatic appointment and service reminders to cut no-shows, and re-engages leads who went cold or never booked with follow-up texts that bring them back into your pipeline — with instant missed-call text-back as one more way no lead goes unanswered.
The Problem It Solves
No-shows quietly cost real revenue — a customer forgets an appointment and the slot goes unfilled with no warning. At the same time, leads who don't book on the first contact usually just disappear, since most businesses have no system for following back up days or weeks later. Without automatic reminders and re-engagement, both problems compound every week.
How It Works
- 1
We connect your business line
SMS automation is layered onto your existing business phone number or a dedicated line for texting.
- 2
Reminders go out automatically
Appointment confirmations, arrival-window texts, and service reminders are sent on a schedule you control — no one on your team has to remember to send them.
- 3
Cold and missed leads get re-engaged
Leads who went quiet or never booked get an automatic follow-up sequence over the following days, bringing them back into the conversation instead of staying lost.
- 4
Replies route to your team
When a lead responds, the conversation is handed to your team or continued by the AI to book the appointment.
What’s Included
- Automated appointment and service reminders to cut no-shows
- Review-request texts sent automatically after service
- Re-engagement sequences for leads who went cold or didn't book
- Instant missed-call text-back within 60 seconds
- Two-way texting with human handoff
- Fully TCPA-compliant opt-in and STOP/HELP handling
“Home services companies use automatic reminders to cut no-shows and re-engagement texts to recapture leads that would otherwise have gone cold — with missed-call text-back catching anything else that slips through.”
SMS Automation FAQ
Yes, when set up with proper consent. Scalent builds every SMS sequence with TCPA-compliant opt-in language, clear opt-out (STOP) and help (HELP) handling, and message frequency disclosures. See our SMS & TCPA Compliance Notice for details.
Ready to Add SMS Automation?
See exactly how it would work for your business — book a free demo.