The follow-up nobody has time to send. Sent anyway.
Scalent's SMS automation sends automatic appointment and service reminders to cut no-shows, and re-engages leads who went cold or never booked with follow-up texts that bring them back into your pipeline — with instant missed-call text-back as one more way no lead goes unanswered.
Texts back every missed call
A call you couldn't take gets a text within a minute, so the caller answers you instead of dialling the next number on the list.
Reminders that cut no-shows
Confirmations, arrival windows, and service reminders go out on a schedule you set — each with an easy way to confirm or move the slot instead of just not turning up.
Brings cold leads back
Leads who never booked get a short sequence over the following days, without anyone on your team remembering to send it.
Asks for the review for you
A request goes out after the job, while the work is still fresh and the customer still has your name in their phone.
TCPA-compliant by default
Written opt-in, automatic STOP and HELP handling, and disclosed message frequency — built into every sequence from the start rather than bolted on after a complaint.
Two-way, with a human exit
Replies land with your team as a real conversation, not a no-reply number nobody is watching.
The Problem It Solves
No-shows quietly cost real revenue — a customer forgets an appointment and the slot goes unfilled with no warning. At the same time, leads who don't book on the first contact usually just disappear, since most businesses have no system for following back up days or weeks later. Without automatic reminders and re-engagement, both problems compound every week.
Home services companies use automatic reminders to cut no-shows and re-engagement texts to recapture leads that would otherwise have gone cold — with missed-call text-back catching anything else that slips through.
How It Works
- 1
We connect your business line
SMS automation is layered onto your existing business phone number or a dedicated line for texting.
- 2
Reminders go out automatically
Appointment confirmations, arrival-window texts, and service reminders are sent on a schedule you control — no one on your team has to remember to send them.
- 3
Cold and missed leads get re-engaged
Leads who went quiet or never booked get an automatic follow-up sequence over the following days, bringing them back into the conversation instead of staying lost.
- 4
Replies route to your team
When a lead responds, the conversation is handed to your team or continued by the AI to book the appointment.
SMS Automation FAQ
Yes, when set up with proper consent. Scalent builds every SMS sequence with TCPA-compliant opt-in language, clear opt-out (STOP) and help (HELP) handling, and message frequency disclosures. See our SMS & TCPA Compliance Notice for details.
The other five
Each one answers a different channel. Run one, or let a package cover the ones your leads actually use.
- Voice AgentAnswers every call in under 2 rings, 24/7.
- AI ChatbotAnswers common questions and books appointments right on your site.
- DM AutomationReplies to Instagram and Facebook DMs instantly.
- Review AutomationAsks for a review after every job and replies to the good ones.
- Website & SEOA site built to convert, with SEO built in from day one.
Ready to Add SMS Automation?
See exactly how it would work for your business — book a free demo.