Answers the FAQs. Books the Appointment. Automatically.
A website AI chatbot from Scalent instantly answers visitors' most common questions — pricing, hours, service area, what's included — and books the appointment directly inside the same conversation, any time of day.
The Problem It Solves
Most website visitors have the same handful of questions — do you serve my area, what does this cost, are you open right now — and if those aren't answered immediately, they leave to find a business that answers faster. Even visitors who do get an answer often have to call or fill out a separate form just to book, and that extra friction loses appointments right at the finish line.
How It Works
- 1
We install it on your site
A lightweight widget is added to your existing website in one line of code — no rebuild, no downtime.
- 2
It's trained on your FAQs
The chatbot is loaded with your services, pricing, hours, service area, and policies so it answers accurately instead of guessing.
- 3
It books the appointment in the same chat
Once a question is answered, it checks availability and books directly — no separate call or form required.
- 4
Leads flow straight to your team
Every conversation and captured lead is pushed to your CRM or inbox in real time, with full chat history attached.
What’s Included
- Instant answers to common questions — pricing, hours, services, service area
- Books appointments directly inside the chat
- Trained on your specific business, not a generic script
- Captures contact info for visitors who aren't ready to book yet
- Escalates to a live human when requested
- Works on any website platform via a single embed script
“Spas and salons use the chatbot to answer service-menu and pricing questions after close and book the appointment that would otherwise wait until the next business day.”
AI Chatbot FAQ
For after-hours and high-volume periods, yes — an AI chatbot never goes offline and answers instantly, while live chat is limited by staff availability. Many businesses run both: AI handles the first response and routine questions, and live staff step in for complex cases.
Ready to Add AI Chatbot?
See exactly how it would work for your business — book a free demo.