A front desk that never sleeps. And never puts anyone on hold.
A Voice Agent from Scalent answers every inbound call to your business in under two rings, 24 hours a day, and can book appointments, answer common questions, and route urgent calls to your team.
Open every hour you aren't
Nights, weekends, lunch breaks, holidays, and the twenty minutes everyone is on a job. There is no hour your line rings out.
Talks, doesn't read a script
Low-latency voice that handles interruptions and follow-up questions like a person, in English or Spanish.
Picks up inside two rings
No hold music and no phone tree — the caller is talking before they think about hanging up.
Books into your calendar
It checks real availability and writes the appointment in, so nothing needs re-typing after the call.
You see everything it did
Every call comes back as a recording, a transcript, and a short summary — so call quality is something you can check rather than hope for.
Hands the urgent ones over
Burst pipe at 2am, or a caller who asks for you by name — those transfer live to whoever is on call.
The Problem It Solves
Every unanswered call is a customer calling your competitor next. Front-desk staff can't work nights, weekends, or lunch breaks, and voicemail converts at close to zero. Local service businesses lose an estimated 20–30% of inbound leads to missed calls alone.
HVAC companies and contractors using Scalent's Voice Agent report recovering leads that previously went to voicemail during evenings and weekends.
How It Works
- 1
Connect your number
We forward your existing business line or provision a new local number — no hardware, no new phones for staff to learn.
- 2
Train it on your business
We load your services, pricing, hours, and booking rules so the Voice Agent answers exactly the way your best front-desk hire would.
- 3
It answers, qualifies, and books
Every caller is greeted immediately, asked the right questions, and booked directly into your calendar or CRM — or transferred live for urgent cases.
- 4
You get the transcript and recording
Every call is logged with a summary, transcript, and recording, so nothing falls through the cracks and you can review quality anytime.
Voice Agent FAQ
No. Scalent uses natural, low-latency voice models tuned for phone conversations, so callers experience a fluid back-and-forth instead of a rigid phone tree.
The other five
Each one answers a different channel. Run one, or let a package cover the ones your leads actually use.
- AI ChatbotAnswers common questions and books appointments right on your site.
- DM AutomationReplies to Instagram and Facebook DMs instantly.
- SMS AutomationSends automatic reminders and re-engages missed leads by text.
- Review AutomationAsks for a review after every job and replies to the good ones.
- Website & SEOA site built to convert, with SEO built in from day one.
Ready to Add Voice Agent?
See exactly how it would work for your business — book a free demo.